How Busy Bees Cleaning & Care handles website enquiries.

Last updated: 19 October 2026.

Who to contact

Lorna, trading as Busy Bees Cleaning & Care in Dersingham, Norfolk, is responsible for information you provide when enquiring about her services. Email lorna1963219@gmail.com or call 07599 901252 about your information.

Information collected and why

The enquiry form asks for your name, email address, optional phone number, area, service of interest and message. These details are used to respond to your enquiry and discuss possible service arrangements. The website and hosting systems may also process technical information, including IP addresses and security logs, to operate and protect the site.

Responding to a request for a service or quote supports steps towards an agreement with you. General correspondence and website security are handled for the legitimate interests of running the business and protecting the website.

Please do not submit medical records, medication lists or detailed care information through the form. Care-record handling and any further information needed for care should be discussed separately with Lorna.

Where enquiries go

Enquiries are emailed to Lorna’s Gmail inbox. The website uses Unlimited Web Hosting to host the site and relay email, and Google to receive and store that email. These service providers process information as part of delivering their services. Provider systems may involve processing outside the UK; their privacy terms explain their handling of information.

The website enquiry form does not sign you up to marketing. Facebook links take you to an external service with its own privacy settings and policies.

How long enquiries are kept

Enquiries that do not lead to work are deleted after six months unless they are needed to resolve a complaint. If you arrange services, information needed for those arrangements may be retained separately, with its purpose and retention discussed as part of the service.

Cookies

Cookies may be used for website operation, security, login and remembering your cookie preferences. Use the cookie-settings control to review or change optional cookie choices. External websites reached through links apply their own policies.

Your information rights

You can contact Lorna to request access to or correction of your information, or ask for deletion or restriction of its use. Depending on the circumstances, you may also have rights to object or receive a portable copy. These rights are subject to applicable exceptions.

If you have a concern, please contact Lorna first. You may also raise a complaint with the Information Commissioner’s Office.